Patient Re-Assessment

What Did My Patient Think of the Program?

Providing patients with an opportunity to give feedback about the program is a useful measure of quality control.  Patient feedback also allows coordinators to evaluate the components of pulmonary rehabilitation that patients find most useful.

The following points should be considered when asking patients for feedback:

• Patients should not feel pressured into providing positive feedback.
• To help alleviate potential concerns by patients, coordinators should consider de-identification of patient responses to satisfaction questionnaires.
• The questions presented in the satisfaction questionnaire should be reflecting the content of the centre’s program.
• The questionnaire should also provide patients with a variety of answering options (e.g. a Likert scale rather than forced choice yes or no responses; space to expand on answers).

A sample patient satisfaction questionnaire  is available.

How to provide feedback to a referrer, Specialist or GP?

When patients are assessed after completing a pulmonary rehabilitation program, the results should be sent to the referrer (as appropriate), respiratory specialist and to the GP.  Feedback should include comments about the patient’s progress in the program (both the supervised and home exercise components) and outline a plan for maintenance that the specialist or GP can re-enforce with the patient.

A sample final assessment letter  is available.